Refund Policy

At Positive Script, we are committed to providing high-quality IT services and products. We strive to ensure our customers are satisfied with their purchases. This Refund Policy outlines the circumstances under which refunds may be issued, as well as the process for requesting a refund.

Eligibility for Refunds

Refunds are available under the following conditions:

Service Cancellations: If you cancel a service before work has commenced, you are eligible for a full refund. If the service has already begun, the refund amount will be prorated based on the work completed up to the point of cancellation.

Product Issues: If a product delivered by Positive Script is found to be defective or not as described, you are eligible for a refund or replacement, provided you notify us within 7 days of delivery.

Unsatisfactory Service: If you are not satisfied with a service provided by Positive Script, please contact us within 7 days of the service delivery to discuss your concerns. Refunds will be considered on a case-by-case basis.

Non-Refundable Items

The following items are non-refundable:

Custom software development services after the project has been completed and delivered.

Any services or products purchased through third-party vendors.

Subscription-based services after the subscription period has begun.

Refund Process

To request a refund, please follow these steps:

We might share your personal information with third parties in the following situations

Contact Us: Email us at with your refund request, including your name, contact information, order number, and a detailed description of the reason for the refund request.

Review: After looking over your request, a member of our staff will get in touch with you if more details or explanations are needed.

Decision: We will notify you of our decision regarding your refund request within 7 business days. If approved, the refund will be processed, and a credit will be applied to your original method of payment.

Processing Time

Once a refund is approved, it may take 7 business days for the refund to be processed and for the credit to appear on your original method of payment.Please be aware that depending on your financial institution, processing timeframes may change.

Contact Us

Please contact us if you have any queries or worries regarding our refund policy.

Positive Script

Address : #1710 17th floor, The Junomoneta Tower, near Rajhans Cinema, Adajan, Surat - 395009, Gujarat, India


Phone : +91 87803 33608

Changes to This Refund Policy

We may update this Refund Policy from time to time. Any updates will be published on this page, with the most recent modification date displayed at the top. To stay updated on our refund procedures, we advise you to read this policy on a regular basis.

By using our services, you agree to this Refund Policy. If you do not agree with this policy, please do not use our services.